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IFS Support Services
Incident Management
We offer a comprehensive case management system, ensuring seamless resolution of issues:
Level 1 Support: Triage of issues, minor troubleshooting, and system administration.
Access management (modifying user/employee access to applications and environments).
Periodic or on-demand cleanup of obsolete access/users/employees.
Monitoring automated jobs, events, and in/out messages.
Detecting and escalating exceptional job failures.
Level 2 Support: Handling complex issues related to processes and IFS solution configurations, including root cause analysis.
Service Request Fulfillment
Access Management: Modify user access to applications and environments.
Data Cleanup: Periodic or on-demand removal of obsolete access/users/employees.
Event & Replication Management
Continuous monitoring of automated jobs, events, and in/out messages.
Detecting and escalating exceptional behavior in jobs and messages.
Recovering stalled or failed jobs, events, or messages.
IFS Technical Services
Custom Configuration
Create or modify custom objects.
Update existing reports (Quick Reports, Crystal Reports, Report Designer).
Modify or create new IFS® Lobbies.
Database Management
Continuous and reactive monitoring, including performance tuning.
Troubleshooting and resolving ERP-related database issues.
Installation and upgrade of new database versions and patches.
Setup, configuration, and backup of database instances.
System Maintenance & Release Management
Archiving and cleanup of obsolete data/records.
System performance monitoring and logging.
Planning, scheduling, and deploying application releases.
Technical testing and implementation of patches and updates.
Problem Management
Proactive incident analysis to identify trends and recurring issues.
Mitigation and prevention of potential system problems.
Maintaining a centralized knowledge base for issue resolution.
Application Version Management
Assistance with build place and release studio.
Support for applying deliveries and updates to application versions.
Managed Services
Our managed services ensure seamless system performance with:
Cloud and infrastructure management.
Security, compliance, and governance support
24/7 monitoring and proactive issue resolution.