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FLEXPLUS
24/7/365 Support
FLEXPLUS goes beyond traditional support, it's a comprehensive lifecycle partnership dedicated to maximizing your operational efficiency and business value built to adapt to your dynamic business environment, FLEXPLUS ensures that your IFS applications remain optimized, proactive and perfectly aligned with your strategic objectives.
Available 24/7/365, FLEXPLUS delivers best-in-class support, enabling your team to concentrate on your core initiatives while we manage the complexities of your IFS system. with a proactive, best-practices approach, FLEXPLUS is your trusted partner for continuous improvement, strategic alignment, and long-term success.
Personalized Support
FLEXPLUS is tailored to your business requirements, ensuring seamless alignment with your goals while maximizing operational efficiency.
Access to IFS Best Practice Advisory Services
Gain exclusive insights and expert recommendations designed to optimize your IFS system setup and adhere to industry best practices.
Collaborative Roadmap to Evergreen
Stay current with supported IFS versions while reducing technical debt through a strategic, non-disruptive approach focused on regular updates rather than major upgrades.
Dedicated Business Value Partner
Experience a true partnership with a dedicated business value partner who collaborates closely with your team to align support with strategic objectives, drive continuous improvement, and deliver measurable results.
Why FLEXPLUS stands out
How It Works
Empowering Technology Solutions
Our structured approach ensures that FLEXPLUS provides the support you need, exactly when you need it—from setup to ongoing assistance.
Seamless Onboarding for a Tailored Experience: We begin with a comprehensive onboarding process, understanding your unique business needs and aligning our support to seamlessly integrate with your workflows. Reliable Support Backed by Transparent SLAs: FLEXPLUS operates under transparent SLAs with performance-based service credits, ensuring accountability and service excellence. Flexible Usage That Adapts to Your Needs: Enjoy pre-purchased support hours that roll over month-to-month, offering maximum flexibility and control. Quarterly Reviews: We conduct quarterly reviews to assess performance, adapt support to evolving needs, and maintain open communication for continuous improvement.
FLEXPLUS
Team Capabilities
Global Support, Always Within Reach
We are dedicated to keeping your IFS system running seamlessly, so you can focus on what matters most.
Our strategically located response centers ensure round-the-clock support, providing fast and reliable assistance whenever you need it. With a team of experts available 24/7, we deliver proactive solutions to keep your IFS system running smoothly, minimizing downtime and maximizing efficiency.
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Colombia
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Lebanon
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Sri Lanka
Hear from Industry Leaders
“At HOIST, our focus is always to explore new ways of enhancing the user/customer experience. We are grateful and proud of the strong working relationship we’ve built with IFS over the years, and we are excited to now be able to extend our services through FLEXPLUS with IFS’ collaboration and support. Through our values of commitment, collaboration, and continuous growth, we hope to continue to provide top quality service to our customers and look forward to expanding our relationship with IFS and IFS Customers.”
Nick Mezher
CEO & Co-Founder of HOIST
What Our Customers Are Saying
"HOIST has proven to be a valuable business partner through strong collaboration and responsiveness in communication, ensuring seamless issue resolution with our stakeholders."
Lymington Precision Engineers Co Ltd
